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For products damaged in transit, please see below. Please do NOT return damaged items. Instead, send us pictures of the damage and we will work with you to get a free replacement or refund.
For all other cases of customers wishing to return their orders, we offer returns on orders bought within 30 days. Returns are typically processed and refunded within 7 days of arriving at our return processing center. All returns are subject to a 20% restocking fee. The products must be in new condition, with no protective film, protective materials or accessories removed or missing. Buyers are responsible for return shipping — using USPS, UPS, or FedEx. Additionally, if the product arrives damaged to our return center then no refund will be granted to the customer — instead the customer must file a claim with the carrier they chose to return their order.
To complete your return, we require a receipt or proof of purchase.
If your order is damaged in transit, please let us know and send pictures to email@example.com. Once we receive pictures of the damaged goods, we will work with you to get you a free replacement as fast as possible. Please save all packaging material and damaged goods until you get the replacement.
Returns should be sent to:
SignHero Return Center
2555 Claver Road
University Heights, OH 44118
Please contact firstname.lastname@example.org to begin a return process or if you have any further questions.